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Appointment booking

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Accessibility statement

This statement applies to the service and support appointment booking system which is run by the Home Office.

We want as many people as possible to be able to use this service.

This means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without text spilling off the screen
  • navigate most of the service using just a keyboard
  • navigate most of the service using speech recognition software
  • listen to most of the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the text as simple as possible to understand.

For advice on making your device easier to use, visit AbilityNet.

How accessible this service is

We know some parts of this service are not fully accessible. You can see a full list of any known issues in the ‘Non-accessible content’ section of this statement.

Reporting problems

If you would like to report a problem with the accessibility of this service, phone the Service and Support Appointment Line on 0800 055 6355.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

If you are in Northern Ireland and are not happy with how we respond to your complaint, contact the Equalities Commission for Northern Ireland.

They are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

Technical information about the service's accessibility

The Home Office is committed to making its service accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The content listed below is not compliant with Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

  1. A heading level is skipped on the 'Booking confirmed' page. This fails WCAG 1.3.1 info and relationships and WCAG 2.4.6 headings and labels.
  2. A no script element is on the 'Choose where to go for your appointment' page. This fails WCAG 2.4.6 headings and labels.

We aim to fix these by end of June 2026.

Disproportionate burden

We have not made any disproportionate burden claims at this time.

Content that’s not within the scope of the accessibility regulations

We have not identified any content that is not within scope of the accessibility regulations at this time.

Preparation of this accessibility statement

This statement was prepared on 09 December 2025.

This service was tested on 01 December 2025.

Testing was carried out internally by the Home Office. We tested the service based on a user's ability to complete key journeys. All parts of the chosen journeys were tested.